How to Order
We welcome Facility Staff, Guardianships and Individuals
Whether you are a facility staff person ordering for a resident, a guardian ordering for a client or an individual ordering for a loved one or for yourself, placing an order has never been easier.
To Register or not to Register, that is the Question…
Regardless of your customer type (Facility, Guardianship or Family Member) you may order as a "guest" at any time without having to register. All "guest" orders must be accomanied by a credit card.
View Past Orders
If you would like to be able to view past orders, you may wish to register. That option is offered at the end of any "guest" order placed on-line. All registered customers will be able to access past orders by recipient name to view the particulars of each order placed. This can save huge amounts of time for facility staff or guardians who may need to place multiple orders and wish to avoid duplications. On the other hand, you may wish to reorder an item that has worked out well, so viewing past orders would give easy access to the desired style and size info. By registering, you will also find that much of your shipping (it will save multiple shipping addresses) and billing information will pop up automatically, so you don't have to re-enter it each time you order.
Special Instructions Welcome
All on-line orders give you the option to add special instructions with regard to color preferences, special alterations or anything else you would like us to take into account when we are filling the order.
Confirmation and Tracking
You will receive an e-mail confirmation that the order was received and then another e-mail confirmation when it has been shipped. A tracking number will be furnished allowing you to anticipate the date of delivery.
Customer service staff are here Monday – Friday, 6:00am – 5:00 pm, to answer questions or just take the order over the phone.