Shipping Guarantee

Time in Transit Map

Standard Shipping

UPS Ground, UPS Surepost or US Postal Service (generally 3 to 9 business days).

If you select Standard Shipping as your shipping method, your order can take anywhere from 3 to 9 days in transit, depending upon your location. If your order is received after 1:00 p.m. on a weekday, it will be processed the following day, and most likely leave our Seattle facility within 24-48 hours (alterations excepted).  "Standard Shipping" allows us to choose either UPS, UPS SurePost or US Mail, and we base this choice on the size and weight of the package. UPS now hands off most smaller packages to the Post Office for the last leg of the delivery. This is called UPS SurePost, and that service adds an extra day to the delivery time.

If you have a post office box, please also provide a street address.

If shipping within the 50 US states, we charge a flat fee of $8.00 for orders under $75.00...for orders of $75.00 or more, the shipping is free of charge. For Puerto Rico, Guam, and other US Territories, shipping will be a flat rate of $18.00. If a nursing home is placing a larger "House Order", we will assess the exact shipping charges at the time of shipment and add that to the invoice.

Rush Orders

If you have chosen Next Day Air or 2nd Day Air, please be aware that we do not ship on weekends, nor does UPS deliver on weekends. If an order is placed after 1pm Pacific time, Monday through Friday, it will ship the next business day. Also, if you order over the weekend, your Next Day or Second Day order will ship on Monday (holidays excepted). Please refer to our shipping rate chart below for expedited shipping charges. If we are unable to get the order out on time due to a special alteration (or any other issue), we will notify you. In the event of a return, the expedited shipping charges are non-refundable.

Express Shipping Rates

Order Total2nd dayNext day
$1-25 $25.00 $35.00
$26-50 $30.00 $40.00
$51-100 $35.00 $50.00
$101-150 $45.00 $60.00
$151-200 $60.00 $70.00
$201-300 $85.00 $105.00
$301-500 $105.00 $120.00
Customer Care: 1(800) 458-0600 (M-F, 6am-5pm PST)