About Us & FAQ

You don’t need to register to place an order, but registering offers certain benefits. For more details, please visit our 'Can I order without registering?' article from the How to Order section in the Ordering & Shopping Help category.

Once you place an order, you are automatically added to our catalog mailing list. If you no longer wish to receive the Buck & Buck catalog, please email us with your name, address, and customer number as it appears on the catalog.

You can also request to unsubscribe by phone or email. All contact details can be found in our Customer Service & Assistance article in the Help & Resources hub. You can access this section by clicking the Contact Information button at the bottom of this page.

We accept Visa, MasterCard, Discover, and American Express. For orders received via US mail, we accept credit cards, checks or money orders payable in US funds. Please note: If you would like to pay by check or money order, you can mail your check or money order along with the completed order form from the catalog or an order form you've downloaded from our website.

You can also start an order on our website and print out your order from the "Review your Order" screen without actually placing the order, then send that copy in with your check or money order. You would mail these orders to:
Buck and Buck Inc
3111 27th Ave S
Seattle WA  98144 

Canadian orders must be paid in US Funds, so it's best to pay by credit card. If you are a registered facility or guardianship and have established credit with us, we will extend 30-day terms. 

Don't worry, if you’re having trouble ordering online, we’re here to help! If you have questions about orders, make sure to check out our 'How to Order' article in the Ordering & Shopping Help category.

Additionally, if you still need assistance, our customer service team is happy to help! Contact information is available in the 'Customer Service & Assistance' article, which you can access by clicking 'Contact Information' at the bottom of this page.

Once you place your order, you will receive a confirmation email. For full details on order confirmation and tracking, visit our 'Confirmation and Tracking' article from the How to Order section in the Ordering & Shopping Help category.

All available sizes, colors, and inseams (if applicable) are listed in the drop-down boxes on the item page. If a particular selection is not available, it will not be listed as an option (it will be "grayed" out so you can't choose it). If it is available, you can add it to your shopping cart.

For details on modifying or cancelling an order, please visit our 'Modifying or Cancelling an Order' article from the How to Order guide in the Ordering & Shopping Help section.

For gift certificates, absolutely! Just give us a call and we will charge your credit card for the certificate, leaving a credit balance on your account. We will then send a gift certificate (the old fashioned kind!), along with a catalog to whomever you choose (even if that is you!). All the receiver of the certificate need do is call us with the certificate number, and tell us what they'd like to order. We will simply apply their order to your credit balance. If they'd like to order more than what the certificate will cover, they're welcome to give us their own credit card number to pay the difference.

For gift cards, at your request we will enclose a handwritten card at no charge. This option is also available in the special request section at checkout. Please indicate exactly what you would like us to say, including your salutation.

For more information about gift wrapping, please visit our 'Gift Wrapping' article in the Customization article within the Help & Resources hub.

For full details on our shipping rates and options, visit our 'How much does standard shipping cost?' article in the US Shipping section of the Ordering & Shopping Help category. You'll find information on standard, expedited, and nursing home orders there.

As soon as your order ships, we’ll send you an email with a tracking number (as long as you provided an email at checkout). You can use that number to follow your package all the way to its destination.

Shipping times vary based on the method you select and your location. For full details, please check the following articles in the Ordering & Shopping Help section:

• Ground Shipping details
• Next Day & Second Day Orders
• Regular Shipping carriers and delivery
• Holiday Shipping carriers and delivery

Yes, we accept RUSH orders. Just select ‘Next Day Air’ or ‘Second Day Air’ at checkout.

Please note, orders must be placed before 11AM PST / 2PM EST to go out same day. Otherwise, your order will ship the following business day.

For general expedited shipping instructions and rates, see our pricing chart under the 'How much does expedited shipping cost?' article in the US Shipping section from the Ordering & Shopping Help category.

Yes, we do! For more information, please make sure to visit our 'International Shipping' section in the Ordering & Shopping Help category to know more about international shipping destinations, tax & duties, shipping costs and more.

If for any reason you're not satisfied with your purchase, you can return it in its original condition — unworn and unwashed — and we’ll gladly exchange it or issue a refund, based on your instructions.

For full details, please visit our 'Returns & Refunds' section in the Policies category.

We’re committed to making sure you’re completely satisfied with your purchase. If something’s not right — whether it needs to be exchanged, returned, or repaired — we’ll make it right.

For details on how to return or exchange an item, please visit our 'Returns & Refunds' section in the Policies category.

At Buck & Buck, we take your privacy seriously. To learn more about how we handle your information, please visit our 'Privacy & Cookies' section from the Policies category. If you have any questions, feel free to reach out to our team.