"Just want to thank you so much for shipping my order the very same day that I placed it. You are a terrific company!!"
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- Cindy S., Topeka, KS
"My Father has Parkinson's and Macular Degeneration, so it is very difficult for him to get dressed any longer. He is losing his independence and dignity with my Mother having to dress and care for him daily. I had a friend tell me about your site, as well as other clothing sites for Senior Citizens. I looked at a couple of those sites before coming to yours. They were OK, but just didn't answer the need for which I was looking. Then I came to yours. What a blessing! Your website is so easy to navigate, pictures and descriptions are great, loads of information! Everything Dad and Mom will need to keep their independence and dignity for as long as possible. Thank you so much! I have already ordered a few things, and will return to order more. You are an answered prayer!"
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- Marsha W., "A Very Happy Customer!"
"I placed an order mid-day on Wed. 2/07/07; it arrived shortly after noon on Thurs. 2/08/07!! I am very impressed! Your service is the standard to which all retailers should aspire. Thanks for your great service and products."
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- Becket L., Gresham, OR
"Just a quick note to let you know I received my order and was impressed by the quality of the poncho and the timeliness. Adding my dad's name to the garment was certainly a nice touch and very helpful. Thank you for your web site, it is very easy to navigate and finding items locally is impossible."
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- Mary H.
"My order just arrived as you said. I wanted to let you know, it is so much better than we had hoped! Soft and cuddly. Perfectly labeled as per the nursing home requirement. Your company performs the greatest public service ever. Thank you so much!"
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- Lisa T.
"The package for Margaret arrived right on schedule. Thank you for your kindness regarding the shipping charge. We are so pleased with our first order from Buck & Buck. The colors, fabric, fit, and finish are everything we hoped for. The new outfits are a real morale boost for Margaret who turns 90 this Saturday. Her family is coming in from Florida and Texas for the party and it will mean a lot to her to be looking so chic. Again, thank you for everything. We will definitely be ordering again."
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- Pat M.
"Surprised and delighted with my order from your company. It was delivered so quickly compared to other companies that seem to take forever. My mom and I are so pleased with the two dresses. They are beautiful and reasonably priced, too. I am so glad I found your website. Rest assured, I will order from you again. I have you bookmarked on my computer. Thank you again for your prompt delivery and great service."
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- Pam G., Milwaukie, OR
"I just wanted to take the opportunity to tell you how delightful it is to do business with your company. The operators are always pleasant and helpful. The quality is great and the service is wonderful. Unfortunately, this is an attribute that is hard to find in business today. Please tell your employees how much we appreciate their hard work."
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- Debbie R., Franklin, IN
"I received my first order of clothing from your company earlier this week. My mother has Alzheimer's and recently began exhibiting disrobing behavior. The back zipping jumpsuits are a lifesaver. They are very nice looking, good quality & reasonably priced. I just wanted to say thank you for offering this line of products & I will be sure to share my positive experience with others. Thank you very much!"
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- JoAnn V., Overland Park, KS
"Wonderful, workable, easy-to-use website. You thought of everything! Thank you."
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- Mary C., Bellevue, WA
"Just wanted to say thank you so much for this company. I have looked everywhere for shirts to help my Grandpa keep his independence (and dignity!). What you do matters, and I am so very grateful."
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- Jordan V., Alpharetta, GA
"If your clothing is even half as good as your telephone service, I know we'll be delighted. The website was very helpful - and being new at this I then called to order. Mary was friendly, helpful, and checked on availability before we were done. The labeling is certainly a great extra. Thanks!"
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- Colleen S., Meredith, NH
"Thank you so very much for your care and concern with this order. It is a true joy to know that in this busy day and age that there are still people who care. Many thanks."
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- Page M.
"I just wanted to thank you folks for your quickness and your willingness to accommodate a special request for my aunt. I am so impressed with you folks."
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- Stan & Kathy W.
"I own a small travel agency and am thrilled with your customer service. I spend every day on the phone with people and you have been delightful to work with. Keep up the good work."
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- Anne Q., Seattle, WA
"Just a thank you! I just received my dad's order for his long sleeved polo shirt with snap back.
I was extremely impressed and pleased with the quality of the garment. My dad has Alzheimer's and although he is in a nursing home,
my mom and I do not want him looking as though he is! We will definitely be ordering again and I will pass the word on to others in the home.
Thank you for being sure my dad looks like my dad!"
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- Fran G., West Haven, CT
"I just wanted you to know, that because of your efforts you have really improved my quality of life
by completely eliminating my uncomfortable fidgeting. Your adaptive underwear was the thing that was missing in my life.
You have a very satisfied life long customer."
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- Eric B.
"I just wanted to say thank you! When illness recently struck a family member, your company made all of the difference in the world.
My grandmother was thrilled to tears with the beautiful dresses I had purchased for her from your company.
You truly are an exceptional company with exceptional products and exceptional employees. I don’t know what we would do without you!"
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- Donna J., Bethlehem, PA
"Thank you so much for your excellent assistance. You have outstanding customer service skills.
The shirt fit perfectly. The alterations were just right. My husband looked so handsome in the shirt. Again, thank you.
Oh, and if no one has told you, your company is a true blessing to many people."
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- Altangla Marie J., North Chesterfield, VA
"My mother compressed a vertebra in her back during a seizure. After returning to the assisted living home from the hospital,
it was apparent that dressing her in her usual clothing was very uncomfortable for her. The home asked that we order her some snap up clothing and
handed us a Buck and Buck catalog. What a treasure your company turned out to be. Your customer service is first rate. My sister and I could not believe
that you had free I.D. labels (wonderful), AND the order arrived in 3 days!! Amazing! The clothing is very nice quality. My mother is more comfortable
and her caretakers are very happy to have a better way to dress her. Thank you Buck and Buck for making a difficult time easier for my mother and for our family!"
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- Wendy H.
"Thank you! I deal with so many businesses every day as I take care of the needs of my clients,
and I honestly mean it when I say you are the most organized, efficient and friendly accommodating people I have ever met.
I have never encountered ANYONE who didn’t know exactly how to help me better than you have. Thank you."
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- Elaine R., NRG Belmont, MI
"It’s just nice to deal with nice people this day and age. You’re a breath of fresh air
and a big plus for me to help me handle Mom’s Alzheimer’s so efficiently. Greatly appreciated!"
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- Amy M., Providence, RI
"Merry Christmas! And thanks for your wonderful line of adaptive senior clothing.
It has been a tremendous help."
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- Betty, Virginia Beach, VA
"I just wanted to let you know how pleased I am with the clothing and shoes that I recently purchased for my mother.
They arrived the day we were going to visit her (about an hour away) and I grabbed the box off the porch and put it in the car.
My husband and I enjoyed opening it after we arrived at mom's home. You all did an outstanding job putting together a very nice wardrobe.
It was amazing to me that the items you picked were actually things like my mom used to wear years ago!
I especially liked the turquoise poly top w/ the white print and the navy/turquoise print on white poly top...they were beautiful!
I am very pleased with the quality of the clothing too. Thank you for helping me get my order placed and for providing this much-needed service
at a very reasonable price. It is important to me that my mom look as nice as possible, even if she is not really aware of it,
and you have helped me accomplish that!"
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- Emily L.
"Thank you ever so much for such wonderful service for many years now.
Our mom and now my sister are enjoying things from you. I was still with my sis when my order came in just 3 days!
Your business is outstanding, and again, I thank you."
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- Maryann C.
"Just a thank you! I just received my dad's order for his long-sleeved polo shirt with snap back.
I was extremely impressed and pleased with the quality of the garment. My dad has Alzheimer's and although he is in a nursing home,
my mom and I do not want him looking as though he is! We will definitely be ordering again and I will pass the word on to others in the home.
Thank you for being sure my dad looks like my dad!"
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- Francesca G.
"Wanted to share some photos and my appreciation for my first encounter recently with ordering clothes from Buck & Buck.
Early last November, I came across your website through a Google search for elderly clothing. Your 'About Us' page and the variety of thoughtful,
functional, affordable, and attractive clothing was a gold mine for me. And the simple fact that you include a personalized label in the garment
totally hooked me, knowing that you truly do understand the clothing needs for elderly residents in a nursing home and care facility.
Mom currently lives in the Alzheimer's unit of a care facility that she moved into over 10 years ago. With Mom's 90th birthday coming up in late November
and our plans for a big party in her honor, I placed an online order on November 16 so she'd have a variety of new outfits to 'wow' all the family members
coming to town. But, oh my... I miscalculated the timing for the arrival of her new clothes via UPS in time for her 90th debut on November 27.
So, on November 22, I called your customer service number. Julie, I figure I talked to you, since 'Julie' is the name I wrote down as the person responding.
You generously took the time to understand my predicament and come up with a solution: mail a dress via USPS express mail. Sure enough, the PERFECT color
and style of dress arrived just in time for the party. Mom was gorgeous, she FELT gorgeous, and family members who hadn't seen her in a while were thrilled
with how good she looked. Thank you for helping make our family's special event even more memorable!"
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- Nancy P.
"I just wanted to drop a note and let you know how wonderful all of the staff have been every single time I have called!
I work in Social Services in a nursing home, and make several orders each year, and I am always very impressed with how professional
and courteous your staff are. Thank you!"
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- Charee K., Social Services, North Branch, MN
"I just received my recently placed order and felt compelled to contact you. Thank you. The clothing is of incomparable quality, and it's pretty!
My mother is currently suffering with Alzheimer's, and her caregivers have requested adaptive clothing.
I went online to find such clothing and was discouraged and distressed ... until I found your site.
Most of the sites depicted garments that I certainly would not want to see my mom wearing.
She was a lovely and fashionable woman. Although she is no longer aware of what she's wearing,
we want to maintain her dignity with attractive and good quality clothing. You have helped us to achieve that goal.
Again, thank you so very much."
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- Debbie M., Lancaster, PA
"I am writing to compliment you on your exemplary customer service. My sister ordered (another) outfit from your company,
one that specifically meets the needs of mom's limited mobility; it is a birthday gift/outfit for her 88th birthday.
My sister did not think that it would make it in time for mom's birthday party, but she wrote a note in the comments section
of the order about how much it would mean to us if you could expedite the order. To our amazement not only did you get the package
to us in time (and it is perfect), but someone took the additional time to include a birthday card. It made us all weep in gratitude.
You obviously realize how important it is to families to provide our loved ones with comfortable, attractive, and functional clothing.
But, we are amazed and thankful for the extra effort that your employees made to help make today a special day for our mom and her children.
Thank you, thank you, thank you!"
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- Renee M., on behalf of my sisters Sharon, Pam, and Brenda
"I just wanted to say thank you for creating a website that is incredibly user-friendly.
Each encounter I’ve had with your staff has been very pleasant. In the work that I do with nursing home residents,
there are often many obstacles I face in assisting them, and it is very refreshing to visit a company (via the internet)
that seems to be mindful of the elders and their needs. Thank you again."
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- Jeri Y., Social Worker
"My family has been ordering your clothing line for my mom since she had a stroke in August.
Those who care for her appreciate the ease of the snap design. I appreciate the labels and how well the clothing holds up with frequent washing.
My mother loves the fabric feel and colors. She feels lovely daily, even in a wheelchair.
Thank you so very much for knowing and designing exactly what we needed."
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- Jo O., Hereford, TX
"I couldn't resist writing a blog post about your wonderful company and the fantastic customer service provided to me by you!
I really appreciate you and your company, and hope you pass this along to the owner as a thank you from me to both of you. Thanks!"
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- Trish H. K., www.robertssister.com
"I just ordered for the first time and I can’t tell you how impressed I am with what you offer.
Your willingness to accommodate and to help make having a good quality of life easier for a person with needs brought tears to my eyes.
It’s so very hard to watch someone lose their independence, and every little thing that they can do for themselves means so much.
I believe that your adaptive clothing will make a world of difference! Thank you! Thank you!"
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- Dorothy L.
"I wanted to take this opportunity to thank you for the beautiful quality of my mother's clothing.
She absolutely loved them. I'll definitely be ordering more from you! Top-notch service!"
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- Deb P.
"I just wanted to let you know how pleased I am with the men's twill adaptive khaki pants.
I bought two pair for my Dad for Father's Day and we were both so happy with the quality and fit.
I especially want to thank Mary in customer service, who patiently guided me through the process and made valuable recommendations.
So many people have commented on his pants with the zipper on the inside seam to fit over his cast and asked me where I bought them.
We're happy customers! Thank You!"
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- Jean R., Beecher, IL
"I gave my 95-year-old mother your 100% cotton cable knit cardigan sweater for Christmas and she absolutely loved it!
Thank you for making such high-quality items for our older citizens."
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- Donna M.
"Being the only daughter, I was assigned the task of finding new nightgowns for my elderly mother, now residing in a nursing home.
My mother is a tall woman so most of the nightgowns online and in the stores are either too young and revealing, or they are sized for shorter and heavier women.
I must be the only female on the planet that hates shopping for myself, much less shopping for other people, and the task left me frustrated and stressed,
compounded by the multiple requests from the nursing home staff while I was coming up blank. In desperation, I finally searched online for “old lady nightgowns”
and then I found Buck & Buck. I could NOT be more pleased with the merchandise or the caring and personalized customer service.
Bonus...the nightgowns arrived super fast...and they FIT!"
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- Vanessa K.
"I wanted to say thanks! The pants and socks I ordered for my uncle arrived so quickly!
And you combined the orders, even though I placed them separately. I truly appreciate your excellent service.
Trying to get him to wear these nice garments is like trying to get the Democrats and Republicans to pass effective legislation.
He will go to church or to visit his wife in the nursing home in the most raggedy old clothes he can find.
The one time he wore the first pair of pants I sent him from Buck & Buck, everybody commented about how nice he looked.
He hasn't worn them since. (^_^). You can lead a horse to water.....”
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- Betty H., North Little Rock, AR
"Just received my LARGE package from the company. Loved it all.
It was like Christmas morning delivering the new clothing to my residents. Thank you so much.
Extremely fast turn-around from ordering to delivery. Thank you."
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- Roberta W., Social Services Designee, Ellicott City, MD
"Hello, my name is Dee and I ordered the solution slipper. Oh my gosh what a relief! I think I have bought and sent back 8 or more pairs of shoes. They say they are XXwide... nope. And that they are double depth but they won't fit my foot! They never make the straps long enough... but then I came across you in a search. Most that say extra wide also make the heel so wide they won't stay on, and they put the Velcro on wrong so that it snags pants and long dresses... but then I found you and ordered #44X and everything is perfect!!! The heel fits, they stay on my feet, and they accommodate my extremely swollen foot. And they do not make my feet stink. I just cannot rave enough about this slipper. The only critique is that more people need to know about them. As soon as I save the money I will also be ordering #45L. I hope you never stop carrying these shoes... maybe add some more girly colors (lol, yep, I am 69 but still love color violet, deep pink). So just thank you, thank you."
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- Dee, California
"Dad’s shirts and socks arrived today and they are beautiful colors. The colors are all different from the previous orders, so thank you! I love the green polo shirts, he will look so smart. I am a very happy customer from Australia and the delivery was quick. Buck and Buck is a professional company with supportive and friendly staff, so pass this on to your manager please."
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- Vicki K., Castle Hill NSW, Australia
"I really appreciate the way you do business. As you clearly understand, each client has a unique situation and each person who is trying to help a client has unique challenges too. Your flexibility is appreciated!"
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- Gail F.
"I would like to thank you for the pajamas I received for my mother. Ordering was easy and delivery was prompt. I am very happy with the quality of the pjs, and the fact that you also label them is an added bonus. Thanks again."
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- Anne S., Sandy Beach, NSW, Australia
"I just wanted to thank you for having the best clothes, the best prices, and the BEST website!!! I thought I had ordered the wrong size for my mom, and then I remembered the last time I did that, one of your gracious people helped me and told me where I could find my past orders!!! That is so wonderful!! Once again, thank you! You make it easy to keep my mom the dressed-up 'diva' she is with your wonderful merchandise! God bless you!"
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- Diana V. and mom (Antoinette F.)
"I just wanted to send you a quick note and let you know what great service we received from Buck and Buck! I ordered the men's EZ fit slippers for my uncle and they were fantastic. Easy to order, arrived on schedule, and fit perfectly. I never knew your place existed and we had exhausted our search of 'local' stores for shoes/slippers that would fit. Then I just googled 'slippers for people with swollen feet' (or something like that) and BINGO! You are lifesavers! Thank you so much!"
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- Cheryl J.
"The packages arrived in Sitka yesterday... last night for me. I’m told they were nicely wrapped and there was a card. This is the third year I’ve ordered my mom’s Christmas gifts from Buck and Buck, and I just want to say thank you and Merry Christmas!"
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- Adria B., Schnecksville, PA
"My sister and I have purchased numerous items from your company. A few had issues with the zippers that required repair. I am very impressed and grateful to your customer service department and the repair team. The customer service reps that I spoke with were always very pleasant and helpful. The items were repaired and returned quickly. I appreciate the fact that the company took responsibility for the defective zippers. Not many companies these days do the right thing and repair the items. Thank you!"
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- Marian S.
"I received my dad’s order this morning and have taken the clothes to him this afternoon. Thank you for the colors you chose, they were great – nice and bright. I’m extremely happy."
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- Kathleen J.
"A quick note to let you know that my order arrived today. I can't thank you enough for the great service. I'm also very pleased with the products... excellent color choice for the T-shirt. A very happy Ozzie customer."
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- Julia, Maitland, NSW
"Today, I was able to place an order for the item referenced in the link you provided. Fortunately, I called within the time frame for phone orders. SIMONE was the associate who assisted me. She was FANTASTIC! Please relay that assessment to her supervisor. I ALSO appreciate the timely and helpful response you provided to my inquiry. Both of you made my day. Thank you!"
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- Mary R.
"Thank you so much, folks! These clothes are lasting a very long time under some harsh laundry conditions! Very grateful for your website and your service."
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- Tami F., Scottsdale, AZ
"Your side zip men's sweats are terrific! Thank you for making helpful items for the person with a disability and their caregiver."
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- Victoria S., Rochester, MN
"My father just received the pants I ordered for him. He and my mother are so excited for him to be able to wear something that looks like the clothes he was used to wearing before his health declined. He feels more like himself now. The putter pants have raised his spirits. Thank you for your products."
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- Brittain S., Fuquay Varina, NC
"Thank you for the update. Buck and Buck is the absolute best company when it comes to product and customer service."
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- Carolyn R., Wentzville, MO
"You all make our lives, and our client's lives more wonderful each day. Thank you for providing such a sorely needed and exceptional service ~ I LOVE Buck & Buck!!!"
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- Heidi C., MA, CMC, Care Manager, San Francisco, CA
"I would like to compliment Dode Holdsworth for exceptional customer service. She actually emailed photos of available stock in order to prepare a difficult order for my father, who has worn your clothing for years now. Thank you for setting a high standard in a difficult industry."
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- William C., Jr.
"My Dad, Rusty Carpenter, is in the very center of this picture – wearing the red sports shirt with the Velcro closures. I think he looks very handsome! He is 87 years old and is genuinely thrilled with the shirts and pants. I just ordered 4 more shirts and 2 more pairs of pants."
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- Sally C. B.
"Thought you’d like to see a picture of my mother when she tried on the cranberry top you hunted down for her. She really likes it. The round neck works very well. My mother turned 90 last November. Thanks again for all your help."
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- Karen B.
"I placed an order last Thursday and my father received the shirts yesterday (Monday the 15th). He had surgery last Thursday on his hand and just loves the two shirts that I purchased. I just wanted to let you know that the shirts were great and the customer service was fantastic. Wish I could remember who I spoke with on Thursday but she did a wonderful job picking out the color for the flannel shirt. The shirts arrived days earlier than expected, which really helped out as he cannot use one hand to button. Thank you again and I will be sure to mention your company to anyone who has a need for your products."
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- George L.
"I have been ordering from you for years for my sister who is in a nursing facility. Your products are wonderful, and I am so glad that you are back to work during this time. Your products make her life much easier, and her 'neighbors' often complement her when she gets new items from Buck & Buck. Of course, she is more than happy to share her catalog with them (and has given copies to the social worker as well!). Thank you, and stay safe!"
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- Kathryn O., Warminster, PA
"I recently ordered clothing from you for my mother who has end-stage dementia. She is chair-bound and unable to do anything for herself. My mother was always a very careful dresser and is allergic to man-made fibre. Here in the UK, there is practically no accessible clothing made from 100% cotton, nor is much of the clothing attractive or appropriate. Before becoming ill, my mother was a very picky, slim, retired teacher with a wardrobe full of lovely clothes. Recently, we have struggled to find her anything vaguely appropriate to put on. I’m therefore writing to thank you. Your company has enabled us to choose styles and fabrics that Mum would have picked herself. Her carers are delighted that my mum is now comfortable and that dressing her is so much easier and pain free. The simple additions you offer, such as name tapes, have made my life much easier too, now that I no longer have to do this! I don’t usually write letters like this, but caring for someone with dementia is really hard and feels unremitting at times. The prompt arrival of your very pretty clothes really cheered me up this week. That, and the fact you have lightened my elderly father’s day each time he’s made his daily visit to my mother this week. It has been worth every penny. All best wishes and congratulations on such a wonderful business."
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- Kate N., Edinburgh, Scotland
"Just a note to say that the two pairs of lightweight sweatpants I received from you are exactly as described on your website and exactly what I wanted. Lightweight and VERY soft and comfortable. I couldn't be more pleased. Now that I'm retired and can wear what I want, I practically live in sweatpants, but generic ones are too warm in the summer and in homes and buildings that are overheated in the winter. And, it's not easy finding lightweight ones. I'm glad I found you in a web search and will definitely be saving your URL for future use."
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- Dave K., Manassas, Virginia
"My mother passed away peacefully in her sleep August 18th. She loved the tops from Buck and Buck and was able to wear them for a few months. All the prints were quite lovely and she looked adorable in them. The snap back design was very helpful for dressing her since she was completely bedridden since March. I am very happy that I purchased them for her. I wish I had purchased this type of clothing earlier in the journey."
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- Mary W., Pleasant Prairie, WI
"Just wanted to let you know that your shoes, slippers, and socks, in particular, have been a real blessing in my life. I recommend your online store to anyone I know who might be helped by it. Without the Pullman edema shoes, I would have great difficulty even getting out of my house. I felt the need to let you know that it’s not just a business you run, but you all do a GOOD work for others. THANK YOU!"
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- Bonnie C.
"I really appreciate the way you do business. As you clearly understand, each client has a unique situation and each person who is trying to help a client has unique challenges too. Your flexibility is appreciated! Thank you so much for your assistance and for such a positive interaction over the phone! Over the past two months I have spent untold hours on the phone with representatives from insurance companies trying to hammer out errors: if only 50% of those conversations could have been as pleasant as the one with you!"
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- Anne F., Canton, MI
"My order arrived today and I would like to say how impressed I am with your efficient organisation and delivery. It has been a pleasure to order through your company. Thank you, Dode."
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- Janet N., Arcadia NSW, Australia
"I don't often write to companies, especially not with praise. But I feel the need to say thank you to Buck and Buck. Two years ago, my father had a stroke. It has been a struggle to help him regain a sense of normalcy. For a majority of those two years, he's been living in sweatpants because they were the only way he could dress himself. For a stroke survivor, something as simple as dressing oneself generates a sense of independence and self-worth. But being limited to sweats was hard for my father, who before the stroke wore button downs, jeans, and dress pants. Your company has provided him with the opportunity to dress himself in the clothing he prefers with the independence he needs. Your clothing has given my father back a sense of pride and dignity in his appearance. I can't thank you enough for creating quality adaptable clothing that helped my father feel like himself again. We look forward to incorporating more of your pieces into his wardrobe. The boost in my father's self-esteem is remarkable. Thank you for great, quality products!"
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- Kristin B., Saylorsburg, PA
"Your delivery yesterday of two pair of zipper-equipped slacks that fit over my leg cast was an immense morale boost. What a difference to ditch the oh-so-stylish sweats for something that looks good in public, is entirely comfortable, and very easy to negotiate, broken leg or no. On top of that, the folks on the phone were thoughtful, helpful and entirely proactive – the very definition of great service."
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- Jef L.
"You are still nailing customer service and quality! I have been ordering clothes from Buck and Buck for years, first as a professional for my residents (like 1996ish), and now for my mom. The other senior and adaptive clothing companies don't compare to you guys. Thanks guys-many more years of service!"
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- Val, Ohio