Ordering & Shopping Help

If you’re paying with a credit card—whether as an individual, nursing facility, or licensed guardianship—registration is not required. However, facilities and guardianship services must register to be billed on Net 30 terms.

While optional, registering makes future orders easier by allowing access to order history. Facilities and guardianships also benefit from the ability to order on account.

Regardless of customer type, you may place an order as a guest at any time using a credit card.

If you would like to be able to view past orders, you may wish to register. That option is offered at the end of any "guest" order placed on-line. All registered customers will be able to access past orders by recipient name to view the particulars of each order placed. This can save huge amounts of time for facility staff or guardians who may need to place multiple orders and wish to avoid duplications. On the other hand, you may wish to reorder an item that has worked out well, so viewing past orders would give easy access to the desired style and size info. By registering, you will also find that much of your shipping (it will save multiple shipping addresses) and billing information will pop up automatically, so you don't have to re-enter it each time you order. 

All on-line orders give you the option to add special instructions with regard to color preferences, special alterations or anything else you would like us to take into account when we are filling the order.

After placing your order, you will receive an email confirmation. Once your order ships, a second email will include a tracking number so you can monitor delivery. If you don’t receive a confirmation email, check your spam folder. Otherwise, your order may not have been placed successfully. For any questions, contact our customer service team for assistance.

If you need to make a change or cancel an order, contact our Customer Service team as soon as possible. We can usually accommodate changes within the first hour or two after an order is placed. If your request is made late at night, don’t worry—orders won’t be processed until our team is back at 6.00 A.M. Pacific Time (PT).

You can find our 'Contact Information' in the Customer Service & Assistance section of the Help & Resources hub.

For standard shipping, orders over $100 ship for free. Orders under $100 have a flat $10 shipping fee.

For faster delivery options, see 'How much does expedited shipping cost?' below.

On top of standard shipping, we offer 2-Day shipping for $35, and Next Day Air for $50.

Keep in mind that expedited orders placed after 2.00 P.M. EST will not ship until the next business day.

You may choose Ground, Next Day Air, or Second Day Air shipping options at checkout.

You will receive a confirmation email from Buck and Buck when your order ships from our warehouse in Seattle, at which time you can track your order with the included link.

Normally, Ground shipments take anywhere from 2-7 days from the day the order is shipped until it arrives at its final destination (lower 48 states). Alaska and Hawaii can take up to 10 days.

Next Day and Second Day orders received before 2:00 P.M. EST will take precedence over all ground shipments and will be filled and shipped the same day, provided the items are in stock and there are no alterations needed. If alterations are needed, these orders will most likely take one extra day to leave our warehouse.

Next Day and Second Day orders received after 2:00 P.M. EST will ship the following day, or on the next Monday if received after 2:00 P.M. EST on a Friday or anytime over the weekend, unless it is a U.S. federal holiday, in which case the order would ship Tuesday, provided the items are in stock and there are no alterations needed. If alterations are needed, these orders will most likely take one extra day to leave our warehouse.

If we are out of stock in a certain item, we will call you to discuss alternative choices.

We currently ship to the U.S., Canada, Western Europe, Australia, and New Zealand.

Orders generally take between 2 and 3 weeks for delivery but may take longer if the package gets held up in customs.

All taxes and duties (if applicable) will be collected in your country’s funds at the time of delivery.

We ship all in-stock merchandise promptly. In order to prevent backorders and multiple shipments, we will call or email you to let you know if an item is out of stock, giving you the option to choose a different or similar item if available.

For addresses outside Canada, select "Other" under the State/Province dropdown. The available countries will be listed under the "Country" dropdown. Be sure to provide the receiver’s phone number for customs purposes.

Since the shipping amount is based on the actual weight of the items ordered, we are no longer able to give you an estimated shipping charge based solely on the total dollar amount of your order. Therefore, we will email or call you with your shipping charges and grand total before shipping your order, giving you the opportunity to change or cancel your order if you choose to do so.