Shipping policy

Shipping destinations and rates

We ship domestically to all 50 U.S. states and internationally to Canada, Western Europe, Australia, and New Zealand. Available shipping methods and charges are calculated based on your order and destination and displayed at checkout before payment is submitted.

Original shipping fees are non-refundable for standard returns, except where required by applicable law. For details about returns, exchanges, and refund eligibility, please review our Refund Policy.

Where orders ship from

Most orders ship from our warehouse in Richmond, Virginia. Some items are dropshipped directly from our manufacturer, so items from the same order may arrive in separate packages and at different times.

For manufacturer-shipped items, we submit the fulfillment request upon order placement. Processing and dispatch depend on the manufacturer’s schedule. Submitting the request does not mean the item has shipped, and the warehouse dispatch schedule below does not apply to these items. Selecting an expedited shipping service does not shorten the manufacturer’s processing time.

Order processing and delivery

Orders are processed on business days, excluding weekends and U.S. federal holidays. Processing includes preparing and packing your order before it is handed to the carrier; shipping transit begins after the carrier receives the package. Product availability, order volume, custom alterations, hemming, and other special order requirements may affect processing time. Exchange and replacement orders are also subject to availability, processing requirements, and our current shipping timeline.

Estimated delivery timeframes appear beneath each shipping option’s name in the “Shipping” section of checkout, alongside its rate and any applicable cutoff or dispatch instructions. For manufacturer-shipped items, please also account for the separate manufacturer processing described above. Delivery dates are estimates and are not guaranteed; carrier disruptions, weather, holidays, and customs processing for international shipments may affect timing.

After placing your order, you will receive an order confirmation through the contact method provided at checkout. Once your order has been fulfilled and tracking information is available, you will receive a shipping update with your tracking number.

Expedited shipping

Next Day and Two Day shipping options are available for eligible orders and delivery addresses. Available services and rates depend on your order and destination and are displayed at checkout.

For eligible items shipped from our Richmond warehouse using expedited shipping options displaying an 11 a.m. Eastern Time (ET) cutoff, orders placed before 11 a.m. ET on a business day ship the same day. Orders placed at or after 11 a.m. ET ship the next business day. Orders placed at or after 11 a.m. ET on Friday, or during the weekend, ship on Monday, or the next business day if Monday is a U.S. federal holiday.

This cutoff and dispatch schedule do not apply to manufacturer-shipped items. Items requiring alterations, hemming, or other special processing remain subject to those processing requirements before shipment.

Shipping address and order changes

Please check that your shipping address is complete and accurate before submitting your order, including any apartment, suite, or unit number. Incorrect or incomplete information may cause shipping delays or delivery issues.

If you notice an error or need to request a shipping change, contact our customer-service team as soon as possible with your order number and the requested correction. We cannot guarantee that changes can be made once an order is being processed or has shipped.

Delivery issues and lost packages

If your shipment appears delayed, may be lost in transit, or is marked as delivered but cannot be located, contact our customer-service team with your order number, tracking information, and a description of the issue. A delay or lack of tracking updates does not necessarily mean a package is lost. We will review the shipment status and work with the carrier as needed to investigate. If the package is confirmed lost, we will contact you to arrange an appropriate resolution.

If tracking shows delivery but you have not received the package, please check around the delivery location and with household members, neighbors, or your building’s reception or mailroom, as applicable. If you still cannot locate it, let us know so we can investigate with the carrier.

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include photographs of the packaging and affected items where possible, and keep the packaging while the issue is being reviewed. We will evaluate the issue and help arrange an appropriate resolution.

Customer service

For shipping questions or assistance with an order, call 1-800-458-0600 or email info@buckandbuck.com. Include your order number and a description of your request. If you need an order by a specific date, contact us before purchasing so we can help you review the available options.

Last updated: October 6, 2026.