We reopened on Monday, May 11
We closed our offices and fulfillment center on March 16th to protect the health and safety of our customers, employees, and community. As recommended by our Governor and the CDC, we are gradually bringing back employees, while new protocols and safety measures are implemented.
New Customer Service Hours
MONDAY-FRIDAY, 6:00 a.m. to 4:00 p.m. PDT
CLOSED SATURDAY AND SUNDAY
Thank You for Your Patience
As we adjust to our new safety procedures, order processing may take up to 5 business days, and GROUND will be the only shipping option offered for the time being. We appreciate your patience as we do our best to come current with all orders as soon as possible.
The Big Picture
Selling clothing, even adaptive clothing, is not an essential service. Our decision to shut down was based entirely upon the belief that saving lives, especially the elderly, is our most important priority. We owe our healthcare professionals, first responders, grocery store and delivery workers, and many more our deepest gratitude for their bravery and dedication. Thank you.
Website Orders and Shipping Information
FREE Ground Shipping on all domestic orders over $75. We are presently shipping in the United States only. International shipping will resume sometime within in the next two weeks. To provide the widest margin of safety to our employees and customers, new orders may not ship for up to 5 business days while we receive approval for and process all backlogged orders. As soon as we are caught up, we hope to restore same and next day order turn around, plus offer expedited shipping once again.
Employee and Customer Safety
Safety is our highest priority. Here is what we’re doing to ensure the safety of all:
- Face masks are provided and required for all on-site employees.
- Employees are told not to come to work if they are sick
- Daily safety briefings are conducted.
- Employee start times are staggered to avoid crowding.
- Social distancing guidelines meet the Centers for Disease Control and Prevention (CDC) recommendations.
- Throughout the day, surfaces are frequently cleaned.