Frequently Asked Questions

See if your question can be answered here, or call us to talk to a customer service representative.

1. What is the Buck and Buck guarantee?

2. Do I have to register to use this site?

3. What browsers and software do I need?

4. Why am I unable to shop online?

5. How much is shipping and handling?

6. When can I expect my order to be delivered?

7. Do you accept RUSH orders?

8. How do I return something?

9. How do I add or remove my name from your mail list?

10. What is your privacy policy?

11. What are my options for payment?

12. Do you accept international orders?

13. What steps have been taken to insure the security of my data?

14. Do you perform special alterations?

15. Do you label clothing?

16. What about laundering?

17. What should I know about colors?

18. Help! My question is not listed here!

1. What is the Buck and Buck guarantee?

We want to keep you as a long-term customer. If you are not completely satisfied with any item at any time, you may return it for a full refund of the purchase price. No time limit. No questions. Period.

2. Do I have to register to use this site?

No. Registration allows nursing facilities and other organizations to order on account. If you are not a nursing facility and simply wish to pay for your order with a credit card, you may do so without registering.

3. What browsers and software do I need?

We have designed this site so that it functions best with Microsoft Internet Explorer 5.0 or later and Netscape Navigator 4.0 or later. To see the best color views of our products, we recommend setting your computer for a minimum display of thousands of colors at 1024 x 768 pixels.

4. Why am I unable to shop online?

You need to turn on JavaScript and Cookies in your browser or this system just won't work. If you prefer not to use a JavaScript or Cookies, or if you have a very old browser, give us a call at 800-458-0600 to place your order with one of our customer service representatives.

JavaScript and Cookies are standard on most browsers (Internet Explorer, Netscape, AOL, Opera, etc.). Almost all websites now use both technologies. Cookies are little bits of information that enable a web site to talk to your browser and keep you linked to your order. Most people on the Internet enable cookies (turn them on or "accept" them), because it makes the shopping experience run more smoothly.

5. How much is shipping and handling?

We charge a flat fee of $6.00 per order in the continental U.S. and $12.00 for Alaska and Hawaii. See below for Canadian shipping rate chart. If a nursing home is placing a larger "house order", we will assess the exact shipping charges at the time of shipment and add that to the invoice.

Please consult our Canadian shipping rate chart

6. When can I expect my order to be delivered?

We ship most orders via United Parcel Service (UPS) or Priority Mail(USPS) within 24 hours of receipt. Please allow 2 working days (i.e.: Wed-Fri, Fri-Tues, Mon-Wed, etc.) for Pacific Northwest orders, or up to 7 working days for Southeast orders, and 3-6 working days for points in between. Although we ship to Canada, we are presently unable to ship to other foreign countries.

7. Do you accept RUSH orders?

We can send orders out overnight, even large ones. We suggest that you call and we will give you the shipping charges over the phone or consult our shipping rate chart.

8. How do I return something?

On the back of the invoice enclosed in each shipment you will find instructions on how to handle returns. Complete the form, or (if you cannot locate the invoice) jot down on a piece of paper what you are returning and what action you would like us to take, i.e.: "Returning 2pr. slippers (44A) size medium. Please exchange for a size large."

Send via UPS or USPS (insured) to:
Returns
Buck & Buck Designs
3111 27th Ave. So.
Seattle, WA 98144-6502

Or, tape the return label found at the top of the form onto the package.

We will process your return right away. Within 2-3 weeks your account will be credited, or a refund or exchange will be at your door.

If you have additional questions, call us at 800-458-0600, Mon-Fri, 6:00 to 5:00 Pacific time.

9. How do I add or remove my name from your mail list?

If you wish to be added to the list, fill out our Catalog Request form.

If you no longer wish to receive the Buck & Buck catalog, please e-mail info@buckandbuck.com and leave your name, address and customer number as it appears on the catalog. If you do not have a catalog, just give us your name and address. Your name will be removed immediately.

10. What is your privacy policy?

We never share our mailing list, EVER. We do not share phone numbers or any other information. You will only receive a Buck & Buck catalog if you have requested one, or if a family member or friend has requested that we send you one.

11. What are my options for payment?

We accept Visa, MasterCard, Discover, and American Express. For orders received in the mail we accept credit cards, checks or money orders payable in US funds.

If you are a registered facility and have established credit with us, we will extend 30-day terms.

12. Does Buck & Buck accept international orders?

We currently ship to the US and Canada, only. Canadian orders are shipped via Canada Post and will arrive within 5-14 business days. We ship all in-stock merchandise promptly. In order to prevent backorders and multiple shipments, and all the problems associated with that, we will call or email to let you know if an item is out of stock, giving you the option to choose a different or similar item if available. All taxes and duties (if applicable) will be collected in Canadian funds at the time of delivery.

Please consult our Canadian shipping rate chart.

13. What steps have been taken to ensure the security of my data?

Access to our data by Buck & Buck personnel is limited to proven, long term employees, and we use powerful 128-bit SSL data encryption software on a highly secure Linux/Apache server. We have never had a problem with keeping customer information secure.

14. Do you perform special alterations?

You bet we do! Want a rear closure or a side zipper on a garment where that feature is not offered? Do you need pull up loops attached to slacks? Want short sleeves on something that is shown with long sleeves? We can do anything! Our professional seamstresses love a challenge. Just call and let us know what you need. You'll be pleased with the results.

15. Labeling Clothing (FREE)

All clothing items manufactured by Buck & Buck come with a sewn in label, which has a space for the person's name. You may use a complimentary laundry pen to write the name on the clothing.

We also offer heat-sealed labels. Just tell us the name of the recipient and we will print the name on a label that is then heat sealed into the garment. This is important to insure that clothing gets returned to the right closet after laundering. Not to worry...our labels will not keep you from being able to return any item.

16. What about laundering?

Nursing home laundries can be more rigorous than a home washer and dryer. Clothing may be washed more frequently at higher temperatures and with more bleach than is normally recommended. When purchasing fabrics for manufacturing we look for blends that have proven themselves with regard to durability, colorfastness and resistance to wrinkling. We, then, test wash everything we carry before admitting it into our line.

A few hints before washing:
- Close Velcro fasteners
- Rack dry shoes
- Remove clothing when warm to reduce wrinkles

17. What should I know about colors?

The colors/prints/plaids we show on our website or in our catalog are a representative of some of the many prints we get in throughout the year, but are most likely not the exact color/print you will receive. Because a large majority of our clothing is being used by a resident in a Nursing facility, we bring in dozens of different prints throughout the year to assure that these folks are not all wearing the exact same garment. If you have some specific guidelines you'd like to give us about what you're hoping to get, please do so in the "comment" box at the end of your order.

18. Help! My question is not listed here!

Contact Us. You may call, write, e-mail or fax us a question or request.

19. Give us your suggestions.

If you have an item that you would like us to carry, we would love to hear about it. We are also interested in hearing about clothing items that you would like us to put into production.

If there is a product you would like us to carry, please give us a bit of information and we will try to find it. Please answer the questions below and send them to us at info@buckandbuck.com

• Name of the product
• Manufacturer
• When did you last see or use this product?
• Where did you last see this product?
• Tell us about the product?
• What clothing problem would you like us to solve?
• What garment would you like to see us offer?

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