What is the Buck and Buck guarantee?
We stand behind everything we sell. If you are not completely satisfied with any item at any time, you may return it, in its original condition, for replacement or refund. If a repair is needed, we will be happy to accommodate that as well. If you have any questions, please call customer service at 1-800-458-0600, or email us at email@example.com.
Do I have to register to use this site?
No, you are not required to register. Registration allows for an easier ordering process for future orders, but it is not mandatory. Families, Nursing Facilities and Guardianships will benefit from registering. For Facilities and Guardianships, it allows for ordering on account (Net 30 terms), and for all users, including family members, allows you to access your order history on this website. Doing so facilitates easy re-ordering and quick access to shipping addresses previously used as well. For all customers, if you do not anticipate ordering more than once, and you simply wish to pay for your order with a credit card, you may do so without registering.
What browsers and software do I need?
We have designed this site so that it functions best with Microsoft Internet Explorer 7.0 or later and Firefox 3 or later. To see the best color views of our products, we recommend setting your computer for a minimum monitor display setting of 1024 x 768 pixels.
Why am I unable to shop online?
How much will I pay to ship my package?
We charge a flat fee of $8.50 per order in the continental U.S. and $18.50 for Alaska, Hawaii, and US Territories. If a nursing home is placing a larger "house order", we will assess the exact shipping charges at the time of shipment and add that to the invoice.
For expedited shipping, the charges will be:
Expedited orders that are placed after 1pm on any given day will not ship until the following business day. Business days do not include Saturday, Sunday or Holidays.
Order Total 2nd Day Next Day
$1-25 $20.00 $30.00
$26-50 $25.00 $30.00
$51-100 $30.00 $40.00
$101-150 $40.00 $50.00
$151-200 $50.00 $60.00
$201-300 $95.00 $105.00
$301-500 $135.00 $150.00
When can I expect my order to be delivered?
All orders will be shipped within 1-2 business days, and should take a maximum of 6 business days from the day the order ships. (Alaska and Hawaii should allow up to 10 days.) We do not ship on weekends.
Do you accept RUSH orders?
Yes. Orders placed by 1pm Monday thru Friday can be shipped that day if either Next Day air or 2nd Day Air are chosen. If an air shipment order is placed after 1pm on Friday, or over the weekend, it will ship the following Monday (holidays excluded). Please consult our shipping rate chart, or feel free to call us for a rate quote @ 1-800-458-0600 during regular business hours – Mon – Fri, from 6am to 5pm Pacific time.
How do I return something?
On the back of the invoice which is enclosed in each shipment, you will find instructions on how to handle returns. Complete the form, or, if you cannot locate the invoice, jot down on a piece of paper what you are returning and what action you would like us to take, i.e.: "Returning 2 pair of slippers (44C), size medium. Please exchange for a size large."
Send via UPS or USPS (insured) to:
Buck & Buck Designs
3111 27th Ave S
Seattle WA 98144-6502
Or, tape the address label found at the top of the form onto the package.
We will process your return right away. Within 2-3 weeks your account will be credited, or a refund or exchange will be at your door. If you have additional questions, call us at 800-458-0600, Mon-Fri, 6:00 to 5:00 Pacific time.
Note: If you work for a facility or a guardianship, feel free to give us a call, and we will send you a prepaid mailing label for your return. Individuals wishing to return an item may request a discounted pre-paid return label for a $8.50 fee in the lower 48 states, and $18.50 for AK and HI.
How do I add or remove my name from your mailing list?
If you wish to be added to the list, fill out our Catalog Request form.
If you no longer wish to receive the Buck & Buck catalog, please e-mail firstname.lastname@example.org and leave your name, address and customer number as it appears on the catalog. If you do not have a catalog, just give us your name and address. Your name will be removed immediately.
We never share our mailing list, EVER. We do not share phone numbers or any other information. You will only receive a Buck & Buck catalog if you have requested one, or if a family member or friend has requested that we send you one.
What are my options for payment?
We accept Visa, MasterCard, Discover, and American Express. For orders received via U.S. mail we accept credit cards, checks or money orders payable in US funds.
If you are a registered facility or guardianship and have established credit with us, we will extend 30-day terms.
Does Buck & Buck accept International orders?
Yes. We currently ship to the U.S., Canada, Western Europe, Australia and New Zealand. We ship all in-stock merchandise promptly. In order to prevent backorders and multiple shipments, and all the problems associated with that, we will call or email you to let you know if an item is out of stock, giving you the option to choose a different or similar item if available. Orders generally take between 2 and 3 weeks for delivery, but may take longer if the package gets held up in customs. All taxes and duties (if applicable) will be collected in your country’s funds at the time of delivery. When entering an International address other than Canada, please choose "Other" under the State/Province drop down. The countries we ship to will be listed under the "Country" drop down. Please also fill in the exact address, as it needs to read on the package, in the address box offered. The address fields we have available do not always coincide with an International address. If we're shipping to a different address than the billing address, please type that below the billing address in the same box. We'll also need the phone number associated with the shipping address for customs purposes.
Please consult our Canadian shipping rate chart below for Canadian orders. Other countries, we will email you with your shipping charge and grand total before shipping your order.
What steps have been taken to ensure the security of my data?
Access to our data by Buck & Buck personnel is limited to proven, long term employees, and we use powerful 256-bit SSL data encryption software on a highly secure Linux/Apache server. We have never had a problem with keeping customer information secure.
Do you perform special alterations?
You bet we do! Want a rear closure or a side zipper on a garment where that feature is not offered? Do you need pull up loops attached to slacks? Want short sleeves on something that is shown with long sleeves? We can do most anything! Our professional seamstresses love a challenge. Just call and let us know what you need. You'll be pleased with the results. Note: Pants or slacks that have been hemmed to shorter than 26" will be non-returnable.
Labeling Clothing (FREE)
All clothing items manufactured by Buck & Buck come with a sewn in label, which has a space for the person’s name. You may use a complimentary laundry pen to write the name on the clothing. Even better!!…We also offer heat-sealed labels. Just tell us the name of the recipient and we will print the name on a label that is then heat sealed into the garment. This is important to insure that clothing gets returned to the right closet after laundering. Not to worry…our labels will not keep you from being able to return any item. Please note: We are unable to label shoes and hard soled slippers.
What about laundering?
Nursing home laundries can be more rigorous than a home washer and dryer. Clothing may be washed more frequently at higher temperatures and with more bleach than is normally recommended. When purchasing fabrics for manufacturing, we look for blends that have proven themselves with regard to durability, colorfastness and resistance to wrinkling. We then test wash everything we carry before admitting it into our line.
A few hints before washing:
- Try clothing on first, to insure ability to return if needed
- Close hook and loop fasteners
- Rack dry shoes
- Remove clothing when warm to reduce wrinkles
What should I know about colors?
The colors/prints/plaids we show on our website or in our catalog are a representative of some of the many prints we get in throughout the year, but are most likely not the exact color/print you will receive. Because a large majority of our clothing is being used by a resident in a Nursing facility, we bring in dozens of different prints throughout the year to assure that these folks are not all wearing the exact same garment. If you have some specific guidelines you'd like to give us about what you're hoping to get, please do so in the "comment" box at the end of your order.
Help! My question is not listed here!
Give us your suggestions.
If you have an item that you would like us to carry, we would love to hear about it. We are also interested in hearing about clothing items that you would like us to put into production.
If there is a product you would like us to carry, please give us a bit of information and we will try to find it. Please answer the questions below and send them to us at email@example.com
- Name of the product
- When did you last see or use this product?
- Where did you last see this product?
- Tell us about the product?
- What clothing problem would you like us to solve?
- What garment would you like to see us offer?
Forgot my password
Forgot your password? After you have filled your cart and go to “Secure checkout”, click on the link to "forgot your password?". Enter your email address and continue. The system will send a temporary password to your email address. Open your email and copy your temporary password.
Go back into your order. Click on the blue “click here” (to log into your account). Type in your email address again and paste your temporary password into the password field. Click on “log in”. Your account should come right up. From here, you can either continue with your order and change your password later, or we recommend that you immediately go up to "my account" at the top and change your password to something you'll remember right then. (Since you just copied your temporary one a few minutes ago, you can just paste it back into the "current password" field). Then to continue with your order, just go back into your cart and continue as usual.